- After you have submitted your initial request for a refund, you should expect to hear back from our Customer Happiness Team within 48 hours.
- If you are eligible for a refund they will provide you with a personalized link which will direct you to a form to be completed and submitted.
- Once your completed form is received your refund should be processed within 24 hours. You will be notified immediately once this is done.
- All refunds from this point take around 3-5 working days to be finalized and the funds credited to your account. This time scale depends on your bank or card provider.
Modified on: Fri, 1 Dec, 2017 at 3:19 PM
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